What is Formal Communication?
Formal communication is the form of communication in which information is conveyed through a proper structure and defined channels. It usually involves transferring official information through a specified hierarchy, in a chain-like structure.
Typically, in an organization, the structure starts with leaders and senior staff in different departments and then flows down to lower-level employees. These employees are expected to use formal communication channels when carrying out their responsibilities.
What is Informal Communication?
Informal Communication is multi-faceted it does not follow any structure or proclaimed norms. It is a candid form of communication moving freely within an organization. The topic of interest in informal communication is not predetermined and individuals engaging in it usually involve in a diverse range of topics.
Informal communication, known as the &lsquograpevine&rsquo in organizations, is faster and doesn&rsquot leave a written record. It allows employees to openly discuss work-related issues, saving time and money for the company. Examples include team chats and discussions about salary issues.
