The term Total quality management refers to the system that helps in integrating the quality management, development and improving the efforts of different groups or departments in the company. This in return helps in enhancing the productivity of the company, enhances customer satisfaction and makes it cost-effective.
With the help of constantly working on feedback and managing the product and services accordingly, total quality management assures customer satisfaction.
Key pillars of total quality management:
Improvement in interactions: At the time when management sensed a gap, it assured constant action on performance management according to the preferred protocols improving internal interaction.
Higher communication: It is very essential to access clear communication for managing the work according to the feedback. The staff will have to maintain unafraid communication with the customer to gather potential feedback.
Well-managed structure: With the help of regular collaboration and communication between the departments can help in improving the overall procedure in the company.
Strategic working: Strategic working in the company plays a very crucial role in achieving organisational objectives. The vision and goals of the company are some of the key aspects which are very essential to consider, which gets better with the help of TQM
Employee engagement: The employees need to understand that giving a higher focus on improving themselves to come up with innovative ideas in managing the work process in the company.
Customer-centred: By managing detailed tracking and statistical surveys, the TQM helps the companies keep a regular eye on the feedback and attitude towards their products or services.
