It refers to the paid time of an employee who cannot handle professional calls. It includes every activity that keeps an employee off the phone. This pay includes all themselves, offline activities breaks, outbound calling holidays, and offers like these. For the telecommunications industry, it is one of the major aspects of the HRM department, as by calculating these offers, the employer compares it against the annual working days. It is one of the significant sources through which the employee can analyze the efficiency of an employee.
