It is a separate department in any organisation that is responsible for investigating and responding to a specific dispute or complaint. Ombudsman acts as a third-party agent and behaves in a highly neutral manner to make a fair decision. It also acts as an information channel between managers, employees, and other stakeholders and ensures that the information remains confidential. This helps them in addressing the concerns with transparency and without any fear. Here is the list of key functions of the Ombudsman
- Investigates and resolves disputes with better decision-making
- Ombudsman assures accountability and fairness in the company
- Offering better assistance and enabling confidentiality
- Ombudsman also helps in managing negotiations and mediation in a smarter way
