An HR chatbot: what is it?
HR chatbots are computer programs that use natural language to communicate with people, primarily candidates and workers. They play a critical role in assisting HR operations including hiring and selection, training, and onboarding, as well as in raising employee engagement levels inside a company.
Chatbots are being used by businesses more and more to increase HR productivity. On the other hand, little is known about their contribution to changing the nature of labor in the future.
Which use cases for HR Chatbots are the most effective?
Recently, there has been a noticeable increase in the usage of HR Chatbots in routine HR procedures, particularly in tech companies. A few use cases are as follows:
Simplified Hiring Procedure
By answering questions before they apply for available positions, chatbots help candidates during the hiring process and improve the company’s reputation. They provide insightful information on available jobs, specialized talents, and how to fit personalities and work styles into the modern office setting.
Improved Experience for Candidates
Chatbots help businesses improve the entire applicant experience during the hiring process. IBM’s Watson Candidate Assignment (WCA), an HR Chatbot that engages prospective candidates through interactive video sessions and customizes the application process, is one example. This led to a notable decrease in time-to-hire, a positive Net Promoter Score (NPS), and a 36% rise in conversion rates.
Tailored Educational Programs
HR chatbots assist in creating individualized learning plans for staff members according to their present skill set and future professional goals. One example is Your Learning, a platform created by IBM that uses an HR chatbot to customize the learning materials and prepare staff members for desirable positions by continuously improving their skill sets. The chatbot answers inquiries and speeds up learning all day and all night.
Helping Workers Around-the-Clock HR chatbots assist workers with a range of HR rules and processes, such as performance evaluations, benefits administration, and pay planning. HR professionals can concentrate on strategy alignment while maintaining ongoing employee support because to their prompt, individualized replies, which are available around-the-clock.
What advantages might an HR chatbot offer?
The main benefits of HR Chatbots are as follows, even though the use cases detail the different advantages they provide:
- The total cost per recruit decreased by 71% for companies who used HR chatbots in the early phases of resume parsing.
- Chatbots, which act as an anonymous conduit between HR and staff and collect real-time input on workplace culture and rules, boost employee retention by 43%.
- By responding to inquiries around-the-clock without taking sick days, they cut the average resolution time from 38 hours to only 5 minutes.
- By conducting first interviews swiftly, HR chatbots assist in eliminating the unconscious prejudice of recruiters.
- By using regular pulse surveys to measure employee engagement scores and spot possible problems, they can lower overall turnover rates.
Which HR chatbots are examples?
Here are some instances of HR chatbots in use in India:
- Engazify: An HR chatbot that specializes in performance management by enabling in-the-moment employee praise and feedback within the company.
- Amber: A chatbot created by the Gurgaon-based startup “InFeedo” to detect disgruntled and disengaged workers in businesses.
- PhenomChatbot: It helps job seekers by responding to their inquiries about registered businesses and offering tailored job suggestions.
- Param.ai: It helps with resume processing, preliminary screening, interview scheduling, and candidate guidance during the hiring and selection process.
