The European Foundation for Quality Management (EFQM) Excellence Model is referred to as EFQM. It is a widely accepted methodology for self-evaluation that enables firms to accomplish their objectives by identifying their areas of strength and growth across all of their operations. It assists businesses in identifying the gaps and putting potential fixes into practice.
Any sector and size of business can benefit from the model. This assumption is supported by the nine major concepts that make up the EFQM model, which aims to encompass all of an organization’s operations. These nine concepts are divided into two categories: Results and Enablers. The organization’s behavior, personnel and resource management, strategy planning, and the evaluation and tracking of critical procedures are all aspects of the Enabler criterion.
Leadership, people, policy and strategy, partnerships, resources, and processes are the enablers. It produces the following outcomes: people, customers, society, and key performance indicators.
